Service support desk
Our service support desk gives you round-the-clock access to our dedicated technical team – online or over the phone. The support team is accountable for proactively keeping your services fast, efficient and up-to-date.
Our support services include:
- Troubleshooting. Get to the root cause of your software or infrastructure issues.
- Modifications. We can change and add features to keep your software up to date.
- Infrastructure. Management of hardware, servers, data centres, etc.
- Security. Patches, breaches, guidance.
- 3rd party support. For when your current provider isn’t giving you what you need.
- Remote support. For when you’re not in the office and can’t access your systems.
- Training. How to manage your software, hardware and security.
For more information on our support services, check out our case study for Bristol Ground School.
Case study video – Infrastructure Support for Computer Geeks
"Helastel has helped us; they’ve supported the software, they’ve suggested changes and the product just keeps getting better and better and better."
Alex Whittingham, Managing Director of BGS