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Service support desk

Our service support desk gives you round-the-clock access to our dedicated technical team – online or over the phone. The support team is accountable for proactively keeping your services fast, efficient and up-to-date.

Our support services include:

  1. Troubleshooting. Get to the root cause of your software or infrastructure issues.
  2. Modifications. We can change and add features to keep your software up to date.
  3. Infrastructure. Management of hardware, servers, data centres, etc.
  4. Security. Patches, breaches, guidance.
  5. 3rd party support. For when your current provider isn’t giving you what you need.
  6. Remote support. For when you’re not in the office and can’t access your systems.
  7. Training. How to manage your software, hardware and security.

For more information on our support services, check out our case study for Bristol Ground School.

Case study video – Infrastructure Support for Computer Geeks

"Helastel has helped us; they’ve supported the software, they’ve suggested changes and the product just keeps getting better and better and better."

Alex Whittingham, Managing Director of BGS

View case study