Software for business process management is a fancy way of saying software that makes businesses work more smoothly and efficiently. It demands a different approach to that of directly revenue-generating software. It is commonly based on one or more of the following objectives:
- To save on operating costs through lower staffing/greater automation
- To speed up processes so that core business objectives can be met e.g. faster time to revenue, enhanced customer experience etc.
- To fundamentally change the organisation for the better
At Helastel, we already know a lot about optimising business processes through software and infrastructure. To deliver truly transformative benefits, we’ll need to dig deeper to understand what makes your organisation tick.
Every project kicks off with a project scoping process, where we collaborate closely with you to create detailed plans for your requirements. We explore the required functionality and user perspectives to design a logically built solution that meets both the user needs and business requirements. Recognising just how key the user is in all this, a large proportion of project scoping is about probing the behaviour and needs of your users. In many instances these will be employees and colleagues, but that doesn’t mean they’ll blindly use the software in the way you envisage - unless it’s been designed to meet their requirements.
Your business requires a technology strategy that aligns perfectly with your business strategy. That takes us beyond the mere technical considerations of system and process integration into a wider examination of your overall business strategy and desired outcomes. Having established this, we’ll work with you to produce recommendations on how best to proceed and which technology challenges to address first. By prioritising in this way and producing a roadmap for change we can manage budget against business priorities and ensure that we deliver solutions that align with your business priorities and your budget constraints.
Development and Delivery
As we develop your digital strategy and address any custom written software requirements, we’ll ensure it’s designed with the appropriate support services and infrastructure environment in mind. The finished product will reflect the initial scope agreed and also a roadmap of additional functionality for staged implementation into the future.