"The system reduced errors and waste, we've got better cost transparency and it’s helped improve customer relationships."
– Miles Hart, IT Solutions Architect, DBD
How we decreased costs and improved efficiency for a distribution company
DBD Distribution is an appliance installation distributor. They mainly sell to housing developers. DBD first signed up with Helastel in 2012, whereby we created their software called ToolBox. Their technology stack is (Microcroft IIS Server, MSSQL database, and PHP).
DBD wanted to revolutionise the way and efficiency in how site managers deliver house building projects. DPD had these issues:
Inefficient use of cash flow due to stock management issues
Financial losses due to human error
Difficulty in keeping track of installations and orders
Costly and inefficient call centre for taking customer orders
Difficult to create audit trails and order transparency
Customers couldn’t easily view, cancel or amend orders
No digital file management system – e.g. upload invoices, remittances, authorisation
Unreliable and inefficient paper-based processes
DBD chose Helastel because they had confidence in our proposition and skillset. Here’s what we provided:
We’d love to hear from you about your project. Our friendly, experienced team can help you connect the dots – whether you already know what you want, or want more information about our products and services.