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Project Delivery Manager (PDM)

Reporting to the Head of Projects, Project Delivery Managers are the key in successfully delivering projects and ensuring customer satisfaction. 

As a Project Delivery Manager you will be given responsibility for delivering a number of assigned projects ensuring they are planned and delivered in line with the contractual obligations. You will be the primary business contact for clients throughout the lifetime of a project and will work to build and maintain successful relationships with customers. As part of our project commitment at Helastel you will work to create a positive collaborative customer journey.

Additionally, you will help shape and grow the Project Management practice, as well as working to create and maintain motivated teams within Helastel.

Job Purpose

  • Accurate delivery and forecast of project  P&Ls against plan 
  • Effective risk and stakeholder  management
  • Efficient resource management

Key responsibilities

  • Take responsibility for driving projects forward throughout all phases of the project lifecycle in order to meet or, where possible, exceed contractual obligations
  • Take responsibility for projects being delivered on time and on budget
  • Engage with the project’s key stakeholders, ensuring that each stakeholder understands what their contribution needs to be in a timely fashion and communicate how they will deliver their area of responsibility
  • Produce regular project progress reports for internal teams and client stakeholders
  • Lead regular project review sessions, ensuring proactive management of the allocated technical teams within the project team to help communicate upcoming, forecasted or potential risks and issues
  • Maintain and communicate the project Risks, Issues, Assumptions and Dependencies and support the communication of status changes with the team and wider stakeholders
  • Collaborate internally with sales and technical colleagues to ensure new commitments are deliverable and appropriate costs are considered and planned for 
  • Manage and maintain project documentation and provide regular project updates to stakeholders
  • Work closely with the Support Delivery Team on ongoing support work to maintain continuous knowledge of client status, identifying potential issues and opportunities as and when they arise
  • Facilitate communication between the client and technical team, providing strong representation for both 
  • Work collaboratively with clients and internally to set realistic expectations
  • Work with the Commercial Team to help identify and develop new opportunities
  • Assist with pre-sales client development refining estimates and working with the commercial team to shape expectations for new business 

Behaviours and qualities

  • Analytical with excellent attention to detail
  • Organised and focuses on delivering on individual, team and Helastel commitments
  • An influencer – demonstrates personal ‘presence’ and gains the confidence of others through temperament, capability, calibre and excellent communication 
  • Manages external relationships for the benefit of Helastel’s reputation and success
  • Works autonomously, taking ownership for personal and team delivery and outcomes
  • Continuously develops and applies professional technical knowledge to drive excellent organisational performance
  • Works collaboratively and supportively with colleagues across the organisation



  • University education or equivalent industry experience
  • Minimum of 3 years project management experience working in the software delivery or web design industries
  • Experience of managing projects using both Agile and Waterfall methodologies
  • Demonstrable experience of data analysis
  • Commercial awareness with regard to costing of projects and their business impact


  • Project management certification e.g. Prince 2, PMP, Scrum Master Certification, or similar
  • Experience of working in a small team
  • Experience using Jira, MS Project, Standard Office Tools (Google and MS office tool sets, e.g. Excel)
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