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Infrastructure Technician

The successful candidate will provide valuable IT support to the business, working closely with the support team to provide Level 2 infrastructure support. You will play a critical part in ensuring that the business runs smoothly.

Key responsibilities

  • Support compliance processes, keeping the business running smoothly and safely and in line with ISO 27001, Cyber Essentials Plus and DPS Toolkit (40%)
  • Assist the support team with triage & assessment of issues (30%)
  • Support day to day infrastructure and Desktop IT support activities  (30%)
  • Performing regular pre-prescribed activities including monitoring of backups, antivirus and infrastructure telemetry to support compliance
  • Maintaining documentation of infrastructure and IT assets
  • Regular infrastructure activities including assisting with commissioning and decommissioning, making simple changes such as DNS
  • Working with the support team to review, investigate and assess technical issues related to infrastructure raised by either the business or customers
  • Providing Desktop IT support to users around the business (Microsoft Windows, Google Suite/Workspace)
  • Occasional physical infrastructure maintenance activities within the Helastel office (Queen Square) and data centres (Bristol, Newport)
  • Provide occasional emergency cover (few days per year) or occasional work out of hours to facilitate IT changes


  • Previous experience in providing IT Desktop support
  • Relevant experience providing infrastructure support, working with Microsoft Server and LAMP stack technologies
  • Clear understanding and knowledge of general IT infrastructure


  • £25,000 – 28,000 
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