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Business Analyst

The successful candidate will join our Analysis team and be responsible for all aspects of analysis, from requirements gathering, process mapping to systems design. As market leaders in the provision of various software solutions in our core market, you will contribute towards the overall delivery of a wide range of projects.

This opportunity will suit someone who has solid experience in understanding and defining both the business and technical aspects of organisations and software applications; can work independently to drive and own the analysis of projects and enjoys working in a varying environment, across a diverse range of industries.

Job purpose

  • To collaborate with the Technical Team to help design, deliver and implement Helastel projects in line with customer vision and expectation
  • To support the customer’s journey and work alongside Sales, Project and Support Delivery teams to achieve the delivery of software solutions 
  • To work in a professional and innovative way as part of a successful, fun-filled team that builds on the great culture and working environment that defines Helastel

Key responsibilities

  • Engage with customers and their wider businesses to support the drawing out of underlying business requirements to produce project scoping documentation including functional/non-functional requirements, often in the form of User Stories 
  • Identify and analyse customer’s objectives and definitions of value; making sure to provide appropriate, realistic and scalable solutions which manage risk for both Helastel and the customer
  • Collaborate with and support key project stakeholders to make sure there is a clear level of understanding regarding contribution levels and delivery objectives
  • Plan and facilitate workshops, interviews and customer research in collaboration with the Technical and Project Delivery teams
  • Create wireframes or prototypes, working with the Technical team to ensure compatibility with technical specifications
  • Support the scoping process between designers and the customer to ensure the successful completion of designs
  • Lead and participate in typical project activities and ceremonies such as Backlog refinement, Planning, Retrospectives and Stand Ups and act as a knowledge source for the product, representing the customer/product owner internally where needed 
  • Guide the process of prioritising requirements, balancing both the business and technical needs or restrictions
  • Coordinate and prepare the delivery of client training
  • Review and contribute towards sales proposals, working closely with the Solution Architecture and Commercial teams
  • Be involved in testing procedures and planning, supporting the Test Team to make sure testing is completed in line with project objectives
  • Contribute to the strategy of the Analysis Team to design overarching processes that enable Helastel to best meet customer needs

Behaviours and qualities

  • Proven communication and interpersonal skills with the ability to talk and listen effectively at all levels
  • An excellent writer with creative vision and ability to summarise complex technical concepts in a way that can be understood by a non-technical audience
  • Analytical with high attention to detail, enjoys problem solving
  • Proven organisation and planning skills, able to work to tight deadlines across multiple projects
  • Responsive with a keen ability to adapt to change
  • A collaborator who is a good team player
  • Grasps technical details, retaining and recalling this information with ease
  • Process driven with a willingness to learn and challenge themselves to continually improve



  • Minimum 2 years experience working in the software industry
  • University education or appropriate further software industry experience 
  • Demonstrable business analysis experience; specifically eliciting requirements from customers and stakeholders
  • Experience of preparing technical business requirements
  • Experience with software development practices including Agile/Scrum methodology and supporting tools such as JIRA, Azure Devops or similar
  • Excellent organisational skills


  • Experience of wireframing and associated tools e.g. Axure RP or similar
  • Design awareness
  • Understanding of the concepts that drive business decisions
  • Understanding of best practice for user-experience


£28,000 – £33,000

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