LHL Property Auditors pursue financial recoveries in cases where businesses have overpaid on their business rates. Founded in 2014 by Mark Lovett, the business grew rapidly, with 25 staff within two years. While initially Microsoft Access suited the young company, the system became increasingly temperamental as employee numbers rose and processing needs increased. In need of a new system, LHL got in touch.
An intelligent approach
While the immediate need of the business was for a system that could cope with their increased data and processing requirements, in consultation with Mark we designed an application through our AI-augmented application development platform Intelastel that dramatically improved the productivity of the business. The new system enabled:
Better process management
A managed workflow meant cases were only advanced through the company once a team had completed all required actions. This created a self-regulating production pipeline.
Multiple spreadsheets and disparate data sources were brought together into Intelastel, unifying data to make reporting easier.
With all data pulled from the same sources, reporting accuracy improved to enable better business insight and decision making.
Better team visibility
Managed workflows and accurate data both contributed to clearer visibility, for both staff and documentation, improving management insight.
Intelastel’s zero time to value application development model meant changes could be made instantly. This flexibility allowed LHL to immediately pivot towards targeting new leads when the 2020 pandemic decimated their previous client hit list.
Intelastel has delivered a step change in workflow management for LHL, with superior insights and data giving them a leg up on competitors. Best of all, the scalable application means the system can grow with the business, eliminating the need for future software migrations.
Read the case study
Find out more with the full LHL case study: How a new database management system created fresh opportunities for a property auditors.