As a Business Analyst you'll be acting as a catalyst to ensure that the design, delivery and implementation of Helastel's projects are in line with the customer's vision. You'll be making sure that the key stakeholders understand their responsibilities and how to fulfil them. Engaging in a collaborative customer journey for each project, you'll be creating scoping documentation and defining realistic deliverables for the team.

Key Responsibilities

  • Identify and engage with the project’s key stakeholders, ensuring that each stakeholder understands what their contribution needs to be and how they will deliver their area of responsibility.
  • Create and be accountable for all project scoping documentation ensuring project feasibility and realistic deliverables that enable an organised and controlled software build.
  • Understand the customer and their business, drawing out their underlying business requirements.
  • Identify and analyse the customer’s objectives and definition of value to ensure that we are providing appropriate, realistic and scalable solutions, managing the risk for both the company and the client.
  • Manage key stakeholders, analysing needs from both technical and business perspectives.
  • Plan, facilitate and follow up focus groups and customer research, with support from the Technical Team and Account Manager.
  • Manage the creation of wireframes or prototypes, working with the Technical Team to ensure congruence with technical specifications.
  • As part of the scoping process liaise between the designer and the client to ensure the successful completion of designs.
  • Be accountable for all company testing procedures and planning, ensuring that all testing is completed in line with project objectives and in line with deadlines.
  • Take an active role in coordinating, documenting and delivering client training, with support from the Technical Team.

Behaviours and Qualities

  • Proven communication and interpersonal skills with the ability to talk and listen effectively at all levels.
  • An excellent writer with creative vision.
  • Excellent organisational skills.
  • Responsive with a keen ability to adapt to change.
  • Ability to take decisive action and lead others.
  • A collaborator who has positive influencing skills.
  • Grasps technical details, retaining and recalling this information with ease.
  • Process driven with a keen eye for continuous improvement.
  • Analytical with attention to detail.



  • 2 years experience working in the software or web design industry.
  • University education or appropriate further software industry experience.
  • Experience of preparing technical business requirements.
  • Experience of wireframing.


  • Knowledge of project management practices and the Agile/Scrum environment.
  • Design awareness.
  • Understanding of the concepts that drive business decisions.
  • Understanding of best practice for user-experience.